🔒 Data Privacy Act of 2012 (RA 10173) Compliant
🏛️ This Privacy Policy is issued by the Local Government Unit of Bago City for the Wheels of Love PWD mobility program, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1. Who We Are
The Wheels of Love Program is an official program of the Local Government Unit (LGU) of Bago City, Negros Occidental, Philippines, dedicated to providing free wheelchairs and mobility assistance to persons with disabilities (PWDs). We are committed to protecting the privacy and security of all personal information we collect.
Personal Information Controller: Local Government Unit of Bago City
Address: Bago City Hall, Bago City, Negros Occidental, Philippines
Email: wheelsoflove@bago.gov.ph
2. What Personal Information We Collect
- Contact Information: Full name, email address, phone number, home address, barangay
- PWD Information: PWD ID number, type of disability, mobility assessment details
- Program Information: Beneficiary status, wheelchair type received, date of distribution
- Website Usage Data: IP address, browser type, pages visited (collected automatically)
- Contact Form Submissions: Name, email, subject, and message content
3. Why We Collect Your Information
- To register and process your application as a program beneficiary
- To deliver free wheelchairs and mobility assistance services
- To respond to your inquiries and contact form submissions
- To maintain accurate records of beneficiaries and services rendered
- To comply with government reporting requirements (DSWD, NCDA)
- To generate statistical reports on program impact
- To improve our website and program services
4. Legal Basis for Processing
- Consent: When you voluntarily submit your information
- Performance of a Service: When processing is necessary to deliver mobility assistance
- Compliance with Legal Obligation: When required by law or government regulations
- Legitimate Interest: For program administration and reporting
5. How We Store and Protect Your Information
- All data is stored in Supabase, a secure cloud database with encryption at rest and in transit
- All website communications are encrypted using HTTPS/TLS
- Access to personal data is restricted to authorized LGU personnel only
- Passwords are hashed using bcrypt — never stored in plain text
- Row-Level Security (RLS) is enabled on all database tables
6. Who We Share Your Information With
We do not sell, rent, or trade your personal information. We may share it only with:
- Other LGU Departments: City Social Welfare and Development Office (CSWDO), Barangay Officials
- National Government Agencies: DSWD, National Council on Disability Affairs (NCDA)
- Service Providers: Supabase, Vercel — under strict data processing agreements
- Legal Requirements: When required by court order or applicable law
7. How Long We Keep Your Information
- Beneficiary records: 10 years from last service date
- Contact form submissions: 1 year from date of submission
- Website analytics data: 26 months
8. Your Rights Under the Data Privacy Act
- Right to be Informed — Know how your data is collected and processed
- Right to Access — Request a copy of your personal data
- Right to Rectification — Correct inaccurate or incomplete data
- Right to Erasure — Request deletion, subject to legal retention requirements
- Right to Object — Object to the processing of your personal data
- Right to Data Portability — Receive your data in a structured format
- Right to Lodge a Complaint — File a complaint with the National Privacy Commission at www.privacy.gov.ph
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your experience and analyze traffic. You may disable cookies through your browser settings.
10. Children's Privacy
When collecting personal information from individuals under 18 years of age, we require the consent of a parent or legal guardian.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date.
12. Governing Law
- Republic Act No. 10173 — Data Privacy Act of 2012
- Republic Act No. 7277 — Magna Carta for Persons with Disability
- Republic Act No. 8792 — Electronic Commerce Act of 2000
- National Privacy Commission Circulars and Advisories